2 problems, bank ping, create character

Good Day

I'm with many problems to get into the game.
when I create a character I get a message like (this character is already in use) after a while I came here in the forum to seek information, return on flyff and guess what my character was there, but not sure of the code of the bank so do not get to play .

please do not use slang, I'm on google translator

would be useful if it helps